Company Name: ISAMI Trading Co., Ltd.
President: Takehiro Iso
Location: 2-29-7 Yoshiba, Kuki-shi, Saitama 346-0014 Japan
The product prices: our product prices don’t include shipping fee, import tax in your country (if occurs).
Lead time of in stock items: We’ll ship out within 7 business days. However, our stock is shared with other Isami stores. Even if HP says “in stock” when you placed an order, it might be gone by the time we process your order. When that happens, we’ll inform you via email.
Lead time of Made to order items: please check out product page for the lead time.
Payment Method: Credit Card (VISA, MasterCard, JCB, American Express). We don’t take Prepaid Credit Card and Debit Card.
Request of Return or Exchange: if the goods you received are different from what you had in mind or size is too large/small, please inform us via email within 8 days from receipt. The item(s) must be in the original package, unworn and unused, in the state you received it (them). We’ll ask you to cover the shipping fee of returning.
Defective item: Please inform us via email within 8 days from receipt. Please provide the photo of the defect as well.